The Money Stuff website contains information about consumer protection issues. ... All sellers are required to abide by consumer laws without exception. Most are reasonable and keen to see that their customers are satisfied. If you feel that you have been misled or wrongly treated you should contact and speak to the...
www.moneystuff.net.au/Default.aspx?tabid=133
Consumer Protection Mission; Consumer Redress Actions ... The consumer redress amounts included in the following case descriptions are those ordered by the court. They may be higher than the amounts actually collected and returned to consumers.
www.ftc.gov/os/ar97/bcpredress.shtm www.ftc.gov/os/ar97/bcpredress.shtm
The Federal Trade Commission, together with other members of the Organization for Economic Cooperation and Development (OECD), today adopted a Recommendation on Consumer Dispute Resolution and Redress.
www.ftc.gov/opa/2007/07/redress.shtm www.ftc.gov/opa/2007/07/redress.shtm
Consultation paper for discussion on the follow-up to the Green Paper on Consumer Collective Redress ... Green Paper on Consumer Collective Redress ... The study focuses on consumer redress. It examines real consumers' perceptions and experiences with different redress mechanisms. Personal interviews with consumers were held...
ec.europa.eu/consumers/redress_cons/collective_redress_... ec.europa.eu/consumers/redress_cons/collective_redress_en.htm
consumer collective redress. The European Parliament, the Council and the ... consumer redress and in particular to consider action on collective redress ...
ec.europa.eu/consumers/redress_cons/greenpaper_en.pdf ec.europa.eu/consumers/redress_cons/greenpaper_en.pdf
provides examples for business and industries that are seeking to develop their own consumer redress mechanism ... Are you thinking of developing and establishing a consumer redress mechanism? Would examples of what other businesses and industry have put in place be of help when planning your program?
consumerinformation.ca/app/oca/ccig/abstract.do?abstrac... consumerinformation.ca/app/oca/ccig/abstract.do?abstractNo=IC000124&language=eng
• New consumer redress arrangements oblige energy and postal companies to take greater responsibility for resolving complaints internally. The regulators, Ofgem and Postcomm, will fine companies who fail to meet these tough new standards.
www.berr.gov.uk/consumers/consumer-support/consumervoic... www.berr.gov.uk/consumers/consumer-support/consumervoice/index.html
This paper focuses on the practical and technical difficulties for the development of consumer ODR. Part I starts by introducing ODR. Part II continues by defining ODR and related concepts, such as ADR and online ADR.
papers.ssrn.com/sol3/papers.cfm?abstract_id=998865
Alternative Dispute Mechanisms offer a pragmatic and low cost scheme of consumer protection in cross-border financial services. They are not intended to substitute but to complement the full judicial process.
www.epfsf.org/meetings/2000/briefings/briefing_17jul200... www.epfsf.org/meetings/2000/briefings/briefing_17jul2000.htm
strategy designed to promote consumer access to existing redress mechanisms and to encourage the creation of ... This means that consumer redress services ...
www.springerlink.com/index/H573H15815312508.pdf
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