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When Bad News is Good: How to Deliver Bad News to Clients and Still Keep Them Satisfied; Sales & Marketing Management Magazine - 6/1/2004; ~ Interview of Kevin Kearns; ... How can you, too, use bad news to improve a relationship? Follow these four steps to turn a slipup into a success: BUILD RELATIONSHIP CAPITAL "Get to...
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www.huthwaite.com/download/articles/When_Bad_News_is_Go...
www.huthwaite.com/download/articles/When_Bad_News_is_Good.pdf
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No one likes to give their clients bad news, but sometimes you've got no choice. Peter Economy shows you the best ways to be a good messenger of bad tidings, and to ensure that you don't get shot in the process. ... No one likes to give their clients bad news, but sometimes even the best, brightest, and most talented IPs...
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www.1099.com/c/co/dw/pe/economy006.html
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But delivering the bad news forthrightly is only half of the task. The other is the "finest hour" part. Clients reasonably expect their lawyers to have a plan or a set of alternate plans for revising their strategy to deal with the new situation.
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www.law.com/jsp/law/careercenter/lawArticleCareerCenter...
www.law.com/jsp/law/careercenter/lawArticleCareerCenter.jsp?id=1193216618125
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Law.com Center for Regional News, Information and Resources ... But delivering the bad news forthrightly is only half of the task. The other is the "finest hour" part. Clients reasonably expect their lawyers to have a plan or a set of alternate plans for revising their strategy to deal with the new situation.
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www.law.com/jsp/law/sfb/lawArticleSFB.jsp?id=9000055580...
www.law.com/jsp/law/sfb/lawArticleSFB.jsp?id=900005558078
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Delivering bad news is one of the toughest jobs managers face. So, more often than not, they avoid the issue rather than facing it with a co-worker or subordinate. ... Why are people so afraid of delivering bad news?
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atlanta.bizjournals.com/atlanta/stories/1999/05/03/smal...
atlanta.bizjournals.com/atlanta/stories/1999/05/03/smallb8.html
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Whenever I ask my clients if they ever whip their own presentations together at the last minute, I usually get a sheepish grin as they reply, "Oh, I don´t have enough time to do my presentations, ... And confidence in delivering bad news is absolutely essential. It is more likely to produce acceptance than resentment.
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www.hr.com/hr/communities/training_and_development/pres...
www.hr.com/hr/communities/training_and_development/presentation_tips/delivering_bad_news__7_steps_to_making_an_effective_downsizing_eng.html
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Honest communication is the way we gain and keep the trust of our customers, potential clients, co-workers, and staff, as well as our family and friends. ... When it's time to share bad news and difficult information, keep in mind three excuses to avoid and four techniques for effectively delivering the message.
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www.smallbusinessadvocate.com/small-business-help-artic...
www.smallbusinessadvocate.com/small-business-help-articles/the-keys-to-effectively-delivering-bad-news_1539.html
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Breaking bad news to clients is always tricky but a bit of intelligence might be able to soften the blow. A few days ago British Airways sent me an email to let me know that the Gatwick-Munich route I use (indeed their only route I’ve used lately) is to be axed from the start of the 2006 summer season.
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www.damieng.com/blog/archive/2005/12/14/BritishAirwaysa...
www.damieng.com/blog/archive/2005/12/14/BritishAirwaysandtheartofdeliveringbadnews.aspx
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Five Most Common Mistakes Managers Make When Delivering Bad News by Dana Bristol-Smith; ... The formula for delivering bad news is easy, even if the execution is usually painful. Here's the formula: Tell it first. Tell it straight. Tell it all. ... Our Clients...
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www.speakforsuccess.com/a-5mstks.htm
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