･ Actively listen. Let the angry client talk through their problems and get it all out of their system... ･ Allow the client to express their opinions. Allow them to communicate their feelings however they choose... ･ Maintain your personal...
http://www.wikihow.com/Handle-an-Irate-Customer-on-the-...
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･ Be patient. An irritated customer won't be placated by anything but a satisfactory resolution to their... ･ Approach the angry customer and ask what they are displeased with. Usually restating the issue they are... ･ If they ask for the m...
http://www.wikihow.com/Handle-Angry-Customers
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Customer service is the name of the game of the 90's. But an irate customer makes playing the game tough! Irate customers test the limits of courtesy and patience of any front line bankers. Irate or difficult customers have many names-egoti...
http://www.bankersonline.com/articles/bhv01n12/bhv01n12...
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･ 1 Let's say you work for a wireless phone company. You're busy inside your store as an inside salesperson... ･ 2 Let the customer know you're on their side and will do everything you can to fix the problem. It's... ･ 3 Try to keep them ca...
http://www.ehow.com/how_2126713_handle-irate-customer.h...
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When dealing with a difficult customer make sure you: ･ 1. Stay calm and polite; ･ 2. Take notes of what the complaint is about; ･ 3. Actively listen to the customer by saying yes , I see , and I understand . ･ 4. When the customer has fi...
http://wiki.answers.com/Q/How_should_you_handle_irate_c...
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There are four basic steps to handling an irate customer. Telephone Doctor calls them our ASAP techniques. ... Acknowledge the person’s feelings and apologize for the inconvenience the customer has encountered. Make an effort to be sincere. In today’s impersonal society, it’s incredibly rare to hear the words,
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www.rechargermag.com/articles/58548/
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Tactics for dealing with an upset customer over the phone is something that can be taught. Possessing this skill will help make you a very valuable employee. Here's how to handle an irate customer on the phone.
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www.bucarotechelp.com/articles/howto/94000304.asp
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The best rule of thumb when handling irate customers is empowering your employees to either resolve a problem immediately or to take personal responsibility for ensuring its swift resolution. To this end you must train and empower your staff to effectively handle irate customers.
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www.rentalmanagementmag.com/ARCHIVES/SortedFiles/Featur...
www.rentalmanagementmag.com/ARCHIVES/SortedFiles/Features/featureiratecustomer3.html
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As a world-class business process outsourcing (BPO) company, Live2Sell trains and guides its pool of customer service representatives to properly and successfully handle irate customers and convert dissatisfied customers to satisfied ones.
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www.welive2care.com/2009/09/25/how-to-properly-handle-a...
www.welive2care.com/2009/09/25/how-to-properly-handle-an-irate-customer/
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